Return and Replacement Policy
If you are not satisfied with your purchase you can return the item/s. Any returned item/s must be received by us within 14 days within Europe, of delivery date.
A full refund will be issued for new, unopened items sold and fulfilled by nisalashop.eu and returned 14 days on orders arisen within Europe of delivery. Items returned later than14 days on orders arisen within Europe of delivery will be sent back to you. Delivery costs are added. If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within 21 days of receiving your returned goods, provided that you have returned the goods to us in their original condition.
nisalashop.eu does not accept or resume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system. We will not be liable for any loss which may occur during the return process if the goods are not insured.
Please send return items to the following address:
NISALA -Danijela Lazovic Imkereibedarf
Tapiauer Allee 36
Returned item/s must be returned in their original state and condition. Should the item/s not be in their original state and condition all return privileges will be withdrawn.
For your protection and to ensure prompt delivery, we recommend that you send your return via Royal Mail Recorded Delivery or with registered couriers. We’re sorry, return shipping fees are not reimbursable.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via Royal Mail or with registered couriers. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding holidays within Germany and UK.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately . Send an email to firstname.lastname@example.org
To assure prompt resolution, please retain the delivery box, packing materials and the damaged items for inspection by the carrier.